FAQ
Frequently Asked Questions (FAQ)
Orders & Payments
1. How do I place an order? To place an order, browse our collections and add your chosen items to the cart. Once you’re ready, head to checkout, enter your shipping and payment information, and confirm your order.
2. What payment methods do you accept? We accept a variety of payment methods, including major credit/debit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All payments are processed securely.
3. Can I change or cancel my order after it’s been placed? If you need to make any changes or cancel your order, please contact us as soon as possible at on our "Contact Us" page. We’ll do our best to accommodate your request, but once an order has been processed, changes may not be possible.
4. Why am I having trouble uploading my photo file?
If you're experiencing difficulty uploading a photo, it may be due to a compatibility issue with Google Chrome. Some users have reported challenges when uploading files through this browser. We recommend trying an alternative browser such as Firefox, Safari, or Microsoft Edge to complete your upload. If the issue persists, please contact our team for further assistance.
Shipping & Delivery
1. How much is shipping? We offer free UK shipping on all orders over £30. Shipping costs vary depending on your location and the shipping method you select. All are orders are sent by Royal Mail and Tracked.
2. When will I receive my order? We process all our orders as soon as possible - usually in 1-2 working days. Delivery times depend on your location and the shipping option you choose at checkout - Please see Delivery Information page for full details on expected delivery times depending on location. Once your order is shipped, you’ll receive a tracking number to monitor its progress.
3. Do you ship internationally? Yes, we offer international shipping to many countries. Please note that customs fees and import duties may apply, and delivery times may vary based on your location.
Product Information
1. What materials are your jewellery made from?Our jewellery is genuine 925 sterling silver. Our gold and rose gold products are also genuine plated in real gold. That means they’re made with only precious metals — no base metals or cheap plating are used in our products. We pride ourselves in offering quality products we are proud of.
2. Are your pieces hypoallergenic?
Yes, they are. All of our jewellery is made using only precious metals — either solid 925 sterling silver or gold-plated sterling silver. We never use base metals like nickel, brass, or copper, which are common causes of irritation.
This means our pieces are hypoallergenic and suitable for most people with sensitive skin. If you’ve had reactions to fashion or costume jewellery in the past, you can feel confident wearing Angel of Mine.
3. How do I care for my jewellery? To keep your jewellery looking its best, we recommend avoiding exposure to water, perfumes, and harsh chemicals. Store your pieces in a dry place and use a soft cloth to clean them gently.
Returns & Exchanges
1. What is your return policy? We want you to love your purchase and we take pride in our first class customer service! If for any reason you’re not satisfied, we offer returns or exchanges within 30 of receiving your order. Items must be in their original condition and packaging. Engraved and personalised items are non-returnable unless faulty.
2. How do I return or exchange an item? To initiate a return or exchange, please contact us on our "Contact Us" page with your order number and details. We’ll provide instructions on how to send the item back to us.
3. Do you offer refunds? Yes, once we receive your returned item and verify its condition, we will process a refund to your original payment method. Please note that shipping fees are non-refundable unless the return is due to a defect or error on our part.
Customer Support
1. How can I contact customer support? If you have any questions or need assistance, feel free to contact us via our "Contact Us" page and we will be in touch as soon as we can.