Returns Policy
Angel of Mine Returns & Exchanges
We want you to love your jewellery as much as we loved creating it. If for any reason you’re not completely happy, you can return it for a refund or exchange — no hard feelings.
Our Promise:
30 days to decide – return your item within 30 days of delivery for a refund or exchange.
Items must be unworn, in their original condition, and returned with their original packaging.
For hygiene reasons, earrings can only be returned if faulty.
Please note: Personalised or engraved jewellery, and jewellery with a customised message card, cannot be returned or exchanged unless faulty.
Refunds & Exchanges:
Refunds will be made to your original payment method.
Exchanges are easy — let us know what you’d like instead and we’ll send it as soon as your original item arrives back with us.
Return postage:
If you simply change your mind, we kindly ask that you cover the cost of return postage.
We recommend a tracked, insured service to ensure your jewellery arrives safely.
If your item is faulty or damaged, we’ll cover all return costs and send a free replacement or refund.
How to start a return:
1. Email [your email] with your order number and reason for return.
2. We’ll send you the return address and instructions.
3. Once we receive your item, your refund or exchange will be processed within 3–5 working days.
Your happiness matters to us — and we’re confident you’ll adore your jewellery. But if not, returning it is simple.
Processing Your Refund We aim to process your return within 5 working days. You will receive a confirmation email of your refund once your return has been processed. All refunds will be issued back to the same payment method from which the transaction was made and will take approximately 5-10 business days to appear in your account.
Shipping Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
2-Year Guarantee We take pride in the craftsmanship of our jewellery. All Angel of Mine jewellery is covered by a 2-year guarantee against any manufacturing defects. Please note that this guarantee does not cover damage caused by misuse, normal wear and tear, accidents, or unauthorized alterations.
Our team is dedicated to providing a smooth, worry-free experience. If you need assistance at any time, our exceptional customer service team is always ready to support you. Shop with Angel of Mine knowing that your satisfaction is guaranteed, and if you’re not happy, we’ll ensure you get your money back.